In addition to marketing on Facebook, next we’ll learn how to connect with customers. When you own a business, it is imperative that you find people to connect with, people to follow you and people to trust you. When businesses lose touch with customers, they become ineffective. Staying connected is key to business success.
Here are 5 Tips to Connect With Customers:
1. Avoid losing touch
Listen to customers. Pay attention to what they’re saying. People that are taken into consideration are loyal customers for life. Stay in touch by providing updates about your business.
2. Build trust
Trust is the foundation by which relationships are built on and where customer loyalty is determined. Value each customers’ time and views. Treat people the way you would like to be treated.
3. Accept responsibility
Find out what works and do it over again. If customers are satisfied with your products/services, build upon that satisfaction by asking yourself “how can I make it this product/service better?” Accept the responsibility to continue to make customers feel happy and special when they order something from you.
4. Accept change
Understand that customers change their minds constantly. Our goal is to change right along with them. If a customer has an idea about how to make a certain product/service better, and it can be profitable for your business, consider it. Sometimes what seems necessary today may not be so desirable tomorrow. Change is the norm for many businesses and can also mean growth!
5. Take control
Always control the business message you’re sending out to your customers. How you want your business to be perceived is very important. People make snap judgments and you want them to sum you up as a trustworthy, successful, confident and professional person who is the driving force behind a reputable business.
I hope you find the above “5 Tips to Connect With Customers” useful to your own business.
Now tell me, can you think of other elements to the above tips that have helped you with your own business success? If so, please share in the comments below. Thank you!
About the author: Sonia Colon is writer/publisher of My Fashion E-Mall Blog, The Biz Buzz of A Latina Mom and biz owner at Books About Me. For additional powerful business articles and Internet marketing tips for maintaining a lucrative home business subscribe to her newsletter below.
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